Frequently Asked Questions
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with Trak Yakker.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from Trak Yakker on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Trak Yakker adapts to phone and tablet browsers so you can watch our content anywhere!
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
How do I cancel if I signed up through the app?
Unfortunately if you've signed up through the app on either an iPhone or Android phone you'll need to cancel through your phone as well. The limitations of these platforms don't allow us to do it for you.
How to cancel a subscription on your iPhone, iPad or iPod touch
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription that you want to manage.
- Tap Cancel Subscription.
Cancel a subscription on the Google Play app
- On your Android phone or tablet, open the Google Play Store .
- Tap Menu. Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.